Quaker Windows
  • 11-Oct-2018 to 10-Dec-2018 (CST)
  • Freeburg, MO, USA
  • Based on Experience
  • Full Time

Position Overview

The Service Support Assistant is an entry level position to facilitate administrative and support duties for the department. This position works closely with other team members to support Quaker's product support efforts.


The Quaker Difference

Quaker Windows and Doors is not only one of the fastest growing companies in Missouri, but a growing leader in both the commercial and residential window and door industry. This amazing growth is facilitated but what we call "The Quaker Difference" and it all centers around product innovation, cutting-edge technology and the amazing people that make up the Quaker Team. Want to make a difference?


Duties and Responsibilities

  • Service Order Entry
  • Service Order Expediting
  • Parts Coordination
  • Scheduling Appointments
  • Effectively Communicating "Lead Times" with Homeowners, Customers, Sales Reps and Dealers
  • Generating and Closing Service Work Orders
  • General Administrative Assistance within Service Department
  • Handle incoming calls and customer service inquiries to identify and assess customers' needs to achieve the highest level of satisfaction.
  • Become proficient in Quaker's Q1 Quote and Order Platform.
  • Learn and become proficient regarding the Quaker window and door product lines.



  • Ability to adapt/respond to different types of personalities.
  • Excellent verbal and written communication skills.
  • Strong phone etiquette and active listening sytle.
  • Ability to multi-task, prioritize, and manage time effectively


An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Must possess strong attention to detail.
  • Must be able to work well in a team environment.
  • Excellent time management.
  • Must possess a strong task orientation.


Preferred Education and Experience

  • High School diploma or equivalent GED
  • Lumberyard, Building Industry or Retail Sales experience a Plus.


Competencies and Skills

  • Math Skills: Basic math skills, ability to convert decimals to fractions
  • Computer Skills: Basic keyboarding skills; familiarity standard programs like Word, Outlook and Excel

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.


Physical Demands     The demands and environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may occasionally be required to lift and/or move up to 25 pounds. Work Environment             

If while performing the duties of this job, the employee may need to transit outside of the office into the manufacturing facilities where they may be exposed to climactic variations, various levels of vibration, and occasionally exposed to moving mechanical parts. The noise level in these work environment is usually moderate.


Other Duties and Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at the discretion of management any time with or without notice.


AAP/EEO Statement

Quaker is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Compensation Package

  • Job Type: Full-time
  • Pay Level: 6
  • Starting Pay:  $14.14 - $14.39 after 60 days
  • FLSA: Hourly, Non-Exempt
  • Profit Sharing: Employee is eligible for "Profit Sharing Program" after 90 days of continuous employment prorated based on full months worked over a calendar year.
  • 401K Retirement Plan: Employee is eligible for Quaker 401k plan after 1 year of continuous employment.
  • Medical/Dental: Employee is eligible to participate in Quaker's medical, dental plan after 60 days of continuous service.
  • Other Benefit Programs: Employee is eligible for additional benefit and insurance programs after 60 days of continuous service that include life insurance, AFLAC programs

Position Overview

  • Department: Service Department


  • Reports to:     National Service Manager
Quaker Windows
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